Terms of Service Privacy Policy

Privacy Policy

Your privacy is important to us. It is policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, , and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

1. About this Privacy Policy

1.1 This Privacy Policy describes commitment to safeguarding the privacy of the personal information that we may collect and process:

1.2 You can read more about , our services and fees on our website.

1.3 We are committed to complying with our privacy obligations in accordance with all applicable data protection laws, including the Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth) (each, an APP). If we decide to change this Privacy Policy, we will post the updated version on this webpage. Our policy is to always be open and transparent about our privacy practices.

1.4 Please read this Privacy Policy carefully and contact us if you have any questions. You can contact us on

2. Personal Information

2.1 When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). In general terms, it is any information that can be used to personally identify you. This information may include your name, address, telephone number and email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered “personal information”.

3. The types of personal information we collect and hold

3.1 If you subscribe to , we will collect your first and last names, position, email address, phone number, mobile telephone number, address, employer/business name and the content of any contact and enquiry forms, emails or other correspondence you submit to us on our website or otherwise.

3.2 If you make any enquiry with us about any potential goods or services that you or your company may wish to acquire from us, we will collect your contact details, the content of telephone calls that we have with you and the information you include in any emails to us, or enquiry forms on our website.

3.3 If personal information about you is included in the data and services that we supply to our customers, we will collect your contact details from third party data providers and databases, for the purposes of processing and supplying it as part of the data and/or services that we supply to our customers.

3.4 If you have submitted an application to be employed by us, have submitted an expression of interest to be engaged by us, or you are currently or have previously been employed or engaged by us, we will collect your contact details and other information included in your CV and/or any expression of interest to us. We will collect any personal information that you provide to us during any meetings or interviews, or that we receive in the course of undertaking reference, background and/or criminal record checks about you. In the course of your employment or engagement with us, we may collect your tax file number, Australian Business Number, marital status and dependents, next of kin emergency contact information, bank account and superannuation details, salary, annual leave and benefits information, start date, end date, reasons for leaving, locations of employment, copy of identification, employment records (including job titles, work history, leave entitlements, working hours, holidays, training records and professional memberships), compensation history, performance information, health information, disciplinary and grievance information, CCTV footage and information about your use of our information and communications systems.

4. How we collect personal information

5. How we use personal information

We may use your personal information for the following purposes:

6. Disclosure of personal information

6.1 We will also use and disclose personal information that we collect to third parties as follows:

7. How we hold and secure personal information

7.1 We hold and store personal information that we collect in our offices, computer systems and third-party owned and operated hosting facilities.

7.2 In particular:

7.3 We take reasonable steps to protect the personal information that we hold using such security safeguards as are reasonable in the circumstances.

7.4 We have implemented and administer appropriate internal processes and management to protect personal information from loss, misuse or interference from unauthorised access, modification or destruction, which includes, but is not limited to:

7.5 While we will take all reasonable precautions to protect your personal information, transmission of your personal information online, including via email, is not always secure. As a result, if you are concerned about the security of the contents of your email or the online transmission of your personal information, you are more than welcome to contact us by telephone or in person.

8. Third-party websites

8.1 may include links to third-party websites which are owned or operated by other parties. Our linking to those websites does not mean that we endorse or recommend them. We do not warrant or represent that any third-party website operator complies with applicable data protection laws. You should consider the privacy policies of any relevant third-party website prior to sending personal information to them.

9. Interacting with us without disclosing personal information

9.1 If you do not provide us with your personal information, you can only have limited interaction with us. For example, you can browse the public facing pages of without providing us with personal information, such as the pages that generally describe our services and pricing. However, when you submit a form on our website, send us an email or apply for a role working with us, we need to collect your personal information for the purposes described in this Privacy Policy.

9.2 You have the option of not identifying yourself or using a pseudonym when contacting us to enquire about our services, but not if you wish to actually become a Property subscriber or apply for a job with us. It is not practical for us to supply you with our services if you refuse to provide us with your personal information.

10. Offshore disclosure

10.1 We may transfer personal information to our contractors and service providers who assist us with the supply and provision of and/or our website, and to assist us with the operation of our business generally, where we consider it necessary for them to provide that assistance. We will take reasonable steps to ensure that such recipients do not breach the APPs in relation to personal information or other relevant State and Territory laws (as applicable). At present we transfer your personal information to our interstate contractors and service providers within Australia but we do not currently use offshore contractors or service providers.

11. How to access and correct personal information held by us

11.1 Please contact us if you wish to access and correct personal information that we hold about you.

11.2 It is our policy to retain personal information in a form that permits identification of any person only as long as is necessary for the purposes for which the personal data was collected; and for any other related, directly related or compatible purposes if and where permitted by applicable law.

11.3 As an alternative to deleting personal information, we may elect to de-identify it where permissible by law.

11.4 We will handle all requests for access to personal information in accordance with our statutory obligations. We may require payment of a reasonable fee by any person who requires access to their personal information that we hold, except where such a fee would be contrary to applicable law. We will not charge you for the making of any such request. We will endeavour to provide a response to any request for access to personal information within 72 hours from the time a request is made.

12. Our contact details

12.1 Any person who wishes to contact us for any reason regarding our privacy practices or the personal information that we hold about them, or make a privacy complaint, may contact us as follows:

12.2 We will endeavour to resolve any privacy complaint with the complainant within a reasonable time frame given the circumstances. This may include working with the complainant on a collaborative basis or otherwise resolving the complaint.

13. Privacy Complaints

13.1 If you are not satisfied with the outcome of a complaint or wish to make a complaint about a breach of the Australian Privacy Principles, you may refer the complaint to the Office of the Australian Information Commissioner, who can be contacted using the following details: