Privacy Policy

1. Our agreement with you

1.1 You may only subscribe to Stash if you: (a) are at least 18 years of age; (b) subscribe for the Minimum Period; (c) agree to the Fees and Payment Terms; and (d) agree to be legally bound by and accept these Stash Terms & Conditions (Terms & Conditions).

1.2 You can subscribe to Stash online at https://www.stashproperty.com.au (Our Website).

1.3 When you subscribe to Stash, you enter into a legally binding contract with us (Agreement) comprising:

• the Minimum Period;
• the Fees and Payment Terms; and
• these Terms & Conditions.

1.4 If you do not agree to the Minimum Period, Fees, Payment Terms and/or these Terms & Conditions, you must not, and cannot, subscribe to Stash, nor access or use the services, content and/or functionality available via Stash.

1.5 The Minimum Period, Fees and Payment Terms are available on Our Website. You can also request the Minimum Period, Fees and Payment Terms by contacting us at hello@stashproperty.com.au.

1.6 If you subscribe to Stash, we will confirm the Minimum Period, Fees and Payment Terms at the time of your subscription to Stash and then again by email to your nominated email address promptly after you have subscribed.

1.7 We may update these Terms & Conditions from time to time. If that occurs, the amendments will only apply from the commencement of the next Renewal Period.

2. Definitions and interpretation

2.1 In these Terms & Conditions:

Account means your account on Stash.

Applicable Law means any applicable legislation, rule of the general law, including common law and equity, judicial order or consent or requisition from, by or with any governmental agency in any applicable jurisdiction.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Commencement Date means the date that you subscribe to Stash.

Confidential Information means all information provided by one party to the other in connection with this Agreement where such information is identified as confidential at the time of its disclosure or has the quality of confidential information, but excluding information which is: (a) on receipt by the recipient, in the public domain or which subsequently enters the public domain without any breach of this Agreement; (b) on receipt by the recipient, already known by or in the possession of the recipient and which knowledge or possession can be proven by written contemporaneous records; or (c) independently developed, obtained or known by the recipient, without breaching any obligation of confidence to the disclosing party.

Disclosing party means the party who discloses Confidential Information to the recipient.

Documentation means the documents (whether in electronic form or not) that we provide to you describing how to use Stash or describing the functionality provided by Stash.

Fees means the fees that we specify to you for a subscription to Stash at the time you subscribe to it.

Force Majeure Event means a circumstance beyond our reasonable control which results in us being unable to observe or perform an obligation on time under this Agreement.

Insolvency Event means in respect of a party: (a) where the party is an individual, that party commits an act of bankruptcy or is declared bankrupt or insolvent, or where a sequestration order is made in respect of the party or where that party’s estate otherwise becomes liable to be dealt with under any law relating to bankruptcy or insolvency; (b) where the party is a company, a resolution is passed or Court order made for the winding up of that party or an administrator is appointed to that party pursuant to any relevant law; (c) a receiver or manager or receiver and manager is appointed to the assets or undertaking of the party or any part thereof; or (d) the party is unable to pay its debts as and when they fall due.

Intellectual Property Rights means all copyright, trademark rights, patent rights, and design rights, whether registered or unregistered, and all other rights to intellectual property as defined under Article 2 of the Convention Establishing the World Intellectual Property Organisation, and all rights to enforce any of the foregoing rights.

Minimum Period means the initial term selected by you via Our Website when you subscribe to Stash.

Moral Rights has the meaning given to it in the Copyright Act 1968 (Cth).

Payment Terms means any relevant payment terms set out on Our Website at https://www.stashproperty.com.au/pricing and any other payment terms that we specify to you or that you select on Our Website for payment of the Fees for a subscription to Stash at the time you subscribe to it.

Personnel means, in connection with a party, its directors, officers and employees.

Recipient means a party who receives Confidential Information from the disclosing party.

Stash Contact means any person that you correspond or communicate with via any functionality available on Stash.

Term means the Minimum Period and any applicable Renewal Periods.

Your Data means any information that you upload, transmit, enter into, store or otherwise use in connection with Stash.

2.2 Unless the context requires otherwise:

• a reference to “a party” is to you or us as the context dictates and a reference to “parties” is to both you and us;
• the term “includes” (or any similar term) means “includes without limitation”;
• a reference to currency is to Australian dollars unless specified otherwise; and
• a clause of this Agreement will not be interpreted against a party merely because the party prepared or was responsible for the preparation of it.

3. Term

3.1 The Agreement will commence on the Commencement Date and upon expiry of the Minimum Period, will automatically continue on a month to month basis or such other period that you renew your subscription to Stash for on Our Website (each such period, a Renewal Period), until and unless:

• either party notifies the other party in writing that it wishes to terminate the Agreement at least 30 days prior to the expiry of the Minimum Period or the then current Renewal Period (as applicable) (time being of the essence), in which case if such notice is provided, the Agreement will terminate at the end of the Minimum Period or then current Renewal Period (as applicable); or
• this Agreement is otherwise terminated in accordance with its terms.

4. Your right to access Stash

4.1 Subject to your compliance with the terms and conditions of this Agreement, we grant you, for the Term, a non-exclusive, non-transferable, non-assignable, non-sublicensable right for you and your Personnel to access and use Stash via your Account solely for the purposes specified in the Documentation.

5. Your obligations

5.1 Protect your Account: You must not share the username or password for your Account with any person, except your Personnel. You are responsible for your and/or your Personnel’s access and use of Stash via your Account.

5.2 Comply with Applicable Law: You must comply with, and must ensure that your Personnel comply with, Applicable Law at all relevant times.

6. Restrictions on use

6.1 Nothing in this Agreement constitutes an assignment of any Intellectual Property Rights.

6.2 You and your Personnel may not make any use of Stash except as permitted under clause 4.1 and may not do or authorise the commission of any act that would or might invalidate or be inconsistent with our Intellectual Property Rights in Stash.

6.3 Without limiting the foregoing provisions, you must not, and you must ensure that Your Personnel do not:

• copy, alter, modify, tamper with, create derivative works from, reproduce, resell, transfer to a third party, reverse assemble, reverse engineer, reverse compile or enhance, Stash or any trade marks, any patent or copyright notices, or any confidentiality legend or notice, or other means of identification, used on or in relation to Stash;
• access the source code underlying Stash;
• remove, interfere with, bypass and/or circumvent any security or technical protection measures in Stash;
• use Stash in any manner that breaches Applicable Law or violates any legal rights of any person in any jurisdiction (including any person’s privacy, such as by way of identity theft);
• use Stash to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use Stash to send unauthorised advertising or spam;
• license, sublicense, resell, assign, transfer, distribute, or provide others with access to, Stash;
• record or download audio-visual, text or other content that we make available to you via Stash;
• “frame”, “mirror” or serve any part of, or content in, Stash on any web server or other computer server over the Internet or any other network;
• store, transmit, distribute or introduce malicious programs into our systems, network or servers (e.g., viruses, worms, trojan horses, e-mail bombs);
• carry out security breaches or disruptions of network communication (security breaches include accessing data in respect of which you are not an intended recipient, logging into a server or account that you are not expressly authorised to access, corrupting any data, network sniffing, pinged floods, denial of service and forged routing information for malicious purposes);
• execute any form of network monitoring that will intercept data not intended for you;
• circumvent any user authentication or security features on Stash;
• interfere with or deny service to anyone; or
• use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of Stash.

6.4 You must indemnify us for any loss and damage that we suffer and/or incur as a result of your breach of this clause 6.

7. Intellectual Property Rights

7.1 As between you and us, we own all Intellectual Property Rights in Stash and in any modifications, maintenance releases, updates, upgrades, new versions, features and enhancements thereof and you must not represent that you own Stash or any part thereof.

7.2 You must not directly or indirectly do anything that would or might invalidate or put in dispute our rights, title and/or interest in Stash.

7.3 You hereby assign to us all and any rights, title and/or interest in any Intellectual Property Rights that you may have in all and any comments in connection with Stash or requests for new features therein that you or your Personnel may suggest or create (each, an Improvement Suggestion). Each Improvement Suggestion becomes our sole and exclusive property. This assignment is effective immediately when you, your officers or employees create any Improvement Suggestion or disclose any Improvement Suggestion to us including where applicable under section 197 of the Copyright Act 1968 (Cth) and in equity. You must procure the written irrevocable and freely given consent from each of your Personnel who create an Improvement Suggestion, to us (and any third parties authorised by Stash) infringing those Personnel’s Moral Rights in any Improvement Suggestions.

8. Your Data

8.1 You agree that Your Data that you and/or your Personnel upload, transmit, store or enter into Stash will be hosted by us or our suppliers on hardware or infrastructure located at a data centre that we do not own.

8.2 As between you and us, you own all Intellectual Property Rights in Your Data.

8.3 We shall not be responsible for any loss, destruction or unauthorised alteration of Your Data, except to the extent that we cannot exclude liability for such loss, destruction or unauthorised access to or alteration under Applicable Law.

8.4 Each time you and/or your Personnel use Stash you shall be deemed to have agreed, warranted and represented to us that:

• Your Data will only be uploaded, entered, or transferred into and/or via Stash without infringing any Applicable Laws or the rights of any person;
• your Personnel are fully entitled and authorised to upload, input, transfer and disclose to us all of Your Data that they upload, enter, input, access and transfer into and/or via Stash; and
• Your Data and our collection, use, storage and/or disclosure thereof in the course of complying with our obligations under the Agreement will not breach any Applicable Law or right of any person.

8.5 You license us on a non-exclusive, royalty-free basis to use Your Data as required by us to comply with our obligations under this Agreement, to provide the functionality of Stash and to comply with Applicable Law.

8.6 You are solely responsible for the accuracy, legality and quality of all Your Data and for obtaining any permissions, licenses, rights and authorisations necessary for us to use, host, transmit, store and/or disclose Your Data in connection with this Agreement.

8.7 In the event your Account is terminated by you or us, your Account will be archived and Your Data held in Stash will no longer be available to you. We will retain Your Data held in Stash for a period of 60 days following termination, during which time, provided that your Account was not terminated by us due to your breach of this Agreement, you may re-subscribe to Stash and once again access Your Data by paying the Fees in accordance with the Payment Terms. After that 60 day period we will delete Your Data from Stash and it will be irretrievable. You can contact us at any time to have Your Data deleted from Stash by email to admin@stashproperty.com.au.

9. Availability of Stash

9.1 We agree to use our best endeavours to provide or procure hosting of Stash at least 99% of the time (measured monthly).

9.2 The availability of Stash to you will be subject, in addition to any other provisions set out in this Agreement or the Documentation, to any bandwidth limitations, database size limitations, throughput limitations and other technical and non-technical limitations or restrictions of Stash and any planned and unplanned maintenance of Stash by our hosting providers. We will not be liable for any unavailability or non-performance of Stash caused by any such matters.

9.3 You agree and acknowledge that the accessibility and use of Stash is highly dependent on the proper function of any Internet and any other computer and telecommunications networks and infrastructure upon which Stash operates, interfaces with or connects to, and that we are not responsible for any unavailability or inaccessibility of Stash associated with any of those matters.

9.4 We do not represent or warrant that Stash or access thereto will be uninterrupted or error-free.

10. Fees

10.1 Any Fees specified by us are exclusive of GST.

10.2 You must pay the Fees in accordance with the Payment Terms together with all applicable GST.

10.3 You authorise us to automatically charge the Fees and any applicable GST using your selected payment method each time payment of the Fees falls due in accordance with the Payment Terms.

10.4 Without limiting any of our other rights, we may suspend the performance of our obligations under this Agreement and suspend your and your Personnel’s access to Stash in the event that you fail to pay the Fees in accordance with the Payment Terms, until such time as you pay any outstanding Fees.

11. Contracts

11.1 Annual contract (paid monthly)

11.2 Annual contract (prepaid)

12. Cancellations and refunds

12.1 If for any reason you are unsatisfied with Stash, you can cancel your subscription to Stash at any time by providing us with no less than 14 days prior written notice by email.

12.2 You are not entitled to any refund of any Fees paid for Stash (including where you cancel your subscription), unless such refund must be provided under non-excludable Applicable Law.

12.3 Any request by you to cancel your subscription to Stash or for a refund must be made via email to admin@stashproperty.com.au.

13. Liability

13.1 Neither party is liable to the other party for any indirect, special or consequential damage or loss, including for loss of profits, loss of business opportunity, loss of benefit, loss of goodwill, loss of use, loss of revenue, loss and/or corruption of data, loss of savings, regulatory fines imposed or loss of reputation and whether arising in contract, tort (including negligence) or otherwise, and whether the loss or damage is foreseeable or not.

13.2 To the extent not excluded by this Agreement, a party (the first party) is only liable for loss and damage incurred by the other party as a result of one or more breaches by the first party of its obligations under this Agreement, but such liability is limited, in the aggregate, to an amount equivalent to the total Fees paid or payable during the Initial Term or then current Renewal Period (as applicable).

13.3 The Australian Consumer Law may give you certain guarantees in respect of Stash. Where liability for breach of any such guarantee can be limited by Applicable Law, our liability (if any) arising from any breach of those guarantees is limited with respect to the supply of goods, to the replacement or repair of the goods or the costs of resupply or replacement of the goods, and with respect to services, to the supply of services again or cost of re-supplying the services again.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information any time in your Account’s Billing page.

13.4 This clause 12 does not:

• apply with respect to any liability that cannot be excluded by Applicable Law; or
• apply with respect to any wilful misconduct, intentional breach of this Agreement or your breach of any provision of this Agreement concerning Intellectual Property Rights.

13.5 Other than any non-excludable guarantees implied into this Agreement under the Australian Consumer Law or other non-excludable Applicable Law (if any), all conditions, warranties and guarantees implied in this Agreement are excluded.

13.6 Any report, output or data generated by or via Stash (together, Output) is not our professional, financial or other advice.

13.7 You:

• acknowledge that we do not provide any professional services;
• must obtain all appropriate professional, financial, legal and other advice as applicable before relying on any Output; and
• must not represent (either expressly or impliedly) that any Output is our advice.

13.8 You are solely responsible for compliance with your legal, regulatory and other obligations. Without limiting the foregoing provisions:

• you must not rely on Stash for the purpose of complying with your legal obligations; and
• you must not bring any claim against Stash in connection with the accuracy, validity, completeness of any information on Stash, including any Output.

13.9 We do not warrant or represent that any information on Stash, including any Output, is accurate, valid, complete, error free or up to date.

13.10 If we include any links on our Website, that does not constitute any endorsement by us of the linked sites. Use of any linked site is at your sole risk.

14. Confidentiality

14.1 A recipient must not, without the prior written consent of the disclosing party, use or disclose the disclosing party’s Confidential Information unless and to the extent expressly permitted by this Agreement or required by Applicable Law.

14.2 A recipient may only:

• use the Confidential Information of the disclosing party solely for the purposes of complying with its obligations and exercising its rights under this Agreement; and
• disclose the Confidential Information as required by Applicable Law or a court of competent jurisdiction, and then, only to the extent required, and provided that it promptly notifies the disclosing party of such requirement of disclosure as soon as such requirement becomes known to it.

14.3 The recipient must implement and maintain reasonable security measures to prevent unauthorised use and disclosure of the disclosing party’s Confidential Information whilst it is in the recipient’ possession, custody or control.

14.4 The recipient must return and/or destroy, at the disclosing party’s option, all Confidential Information of the disclosing party in the recipient’s possession, custody or control, on termination of this Agreement for any reason.

15. Termination

15.1 A party may terminate this Agreement by written notice to the other party (the defaulting party) if the defaulting party is in material breach of this Agreement which is not remediable, or if capable of remedy and the defaulting party fails to remedy the breach within 7 days of written notice of the breach.

15.2 Either party may terminate this Agreement by written notice to the other party if the other party suffers an Insolvency Event.

16. Consequences of Termination

16.1 If this Agreement is terminated or expires for any reason, then, in addition to, and without prejudice to, any other rights or remedies available:

• your right, and the right for your Personnel, to access and use Stash immediately ceases; and
• any provision dealing with confidentiality, intellectual property rights, liability and jurisdiction shall survive termination.

17. General

17.1 We agree to comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). Please see our Privacy Policy on Our Website for further information about how we manage your and your Personnel’s personal information.

17.2 You consent to us sending electronic mail and SMS to you about your subscription to Stash or our products and services that we think you might be interested in. You may opt out of all such communications or withdraw your consent using the unsubscribe link or by notifying us via admin@stashproperty.com.au.

17.3 By subscribing to Stash, you consent to our use of your name and a description of your experience with Stash in our promotional and marketing materials (including, on Stash).

17.4 You must not assign, novate, license, sublicense or otherwise deal in any other way with any of your rights or obligations under this Agreement without our prior written consent. We may assign or novate our rights or obligations under this Agreement in connection with any merger or acquisition of our company or in connection with the sale or assignment of all or a substantial portion of our assets.

17.5 This Agreement is the entire agreement of the parties about its subject matter and to the fullest extent permitted by Applicable Law, supersedes all other representations, arrangements or agreements between them. Other than as expressly set out in this Agreement, no party has relied on any representation made by or on behalf of the other.

17.6 This Agreement may be amended only by a document signed by the parties and a party’s right under this Agreement may not be waived or varied except in writing signed by the party.

17.7 Any term of this Agreement which is wholly or partially invalid, illegal or unenforceable to any extent shall be deemed deleted but the remainder of the Agreement will not be affected, and will remain valid and enforceable to the greatest extent permitted by law.

17.8 This Agreement is governed by the laws of New South Wales. Each party submits to the exclusive jurisdiction of the courts located in New South Wales, and the courts of appeal from them, with respect to any dispute or enforcement action commenced with respect to the subject matter of this Agreement.

This Addendum is an addendum to, and forms part of the Agreement between you and us referred to in the Platform Terms of Service at https://stashproperty.com.au/app/terms.html (Terms of Service) if you subscribe to the Platform known as ‘Stash BA’ as, or on behalf of, or if you represent when doing so that you are, a real estate agent, buyer’s agent, an agency for one or more real estate or buyer’s agents or a representative of any real estate or buyer’s agent or any such agency.

1. Agreement Overview and Binding Effect

These Terms and Conditions (“Terms”) constitute a binding legal agreement between Stash Property (“we”, “us”, “Company”) and you (“Customer”, “you”) regarding your access to and use of the Stash Property API and associated services (“API Products”). This Agreement comprises:

• Your Customer Details (name, contact, subscription tier);
• Any applicable Product Schedules (for paid offerings);
• These Terms and Conditions.

By accessing any API Product, you accept and agree to be bound by all terms and conditions set out in this Agreement. If you do not agree, you must not access or use the API Products.

2. Definitions and Interpretation

“API Products” means the Stash application programming interface product (Stash API), Stash Model Context Protocol (Stash MCP), Stash Artificial Intelligence Agents (AI Agents).

“Approved Purpose” means the specific internal use case(s) for which you have been approved to access the API Products.

“API Client” means your application, system, or integration that connects to and uses the API Products.

“Credentials” means your API keys, authentication tokens, or similar access credentials.

“Fees” means the subscription or usage fees specified in your Product Schedule or invoice.

“Initial Term” means the initial subscription period (12 months for paid products, or month-to-month for free products).

“Personal Information” means any information that identifies or can identify an individual, as defined by applicable privacy laws.

“Stash Property” is the product(s) at https://stashproperty.com.au

“User Generated Content” means any content, data, or information you submit to us through the API Products.

3. Access and Licensing

(a) Grant of Licence

Stash Property grants you a non-exclusive, non-transferable, non-sub-licensable, limited licence to access and use the API Products during the subscription term. This licence is personal to you and applies only to your stated Approved Purpose.

(b) Restrictions on Licence

You may not:

• Transfer, sublicense, or share access to the API Products with third parties;
• Use the API Products for any purpose other than your Approved Purpose;
• Resell, rent, lease, or commercialise access to the API Products;
• Remove, obscure, or alter any copyright, trademark, or proprietary notices.

(c) API Availability

Access to API Products is provided on an “as-is” basis. We use best endeavours to maintain availability but do not guarantee uninterrupted service. Maintenance windows, updates, and security measures may require temporary suspension of access.

4. Subscription Terms and Payment

(a) Free Products

Free API Products operate on a month-to-month basis. Either party may terminate free access with 30 days’ notice.

(b) Paid Products

Paid subscriptions require a Stash Property subscription. After the Initial Term, subscriptions automatically convert to month-to-month renewal. Either party may terminate with 30 days’ notice after the Initial Term.

(c) Payment Terms

You agree to pay all Fees in accordance with the invoiced terms. Payment must be made to the bank account or via the payment method specified on your invoice. Late payments may incur additional fees.

(d) Price Increases

Stash Property may increase Fees upon 28 days’ written notice. If you do not terminate within this 28-day notice period, you are deemed to have accepted the new Fees. Price increases apply to renewal periods, not to existing subscription terms.

(e) GST

All Fees are stated exclusive of Goods and Services Tax (GST). GST (at the applicable rate) is added separately to all invoices where applicable.

5. Prohibited Uses

You must not use the API Products to:

• Misrepresent your identity or mask the identity of your API Client;
• Create a competing product(s) to Stash Property at https://stashproperty.com.au.
• License, sell, resell, or commercially exploit the API Products to third parties;
• Reverse engineer, decode, or attempt to discover the source code or underlying technology;
• Create derivative works or modifications of the API Products including training AI models;
• Use data or content obtained from the API Products for direct marketing purposes, including unsolicited emails, SMS, or calls;
• Access, download, store, API key sharing or cache API data outside of Australia;
• Violate any applicable data protection, privacy, or consumer protection laws;
• Perform automated scraping, data mining, or bulk extraction beyond documented rate limits;
• Interfere with or disrupt the API Products, infrastructure, or other users’ access;
• Bypass security measures, authentication, or access controls.

6. Data Security and Credentials

(a) Credential Security

You must maintain the security and confidentiality of your Credentials. You must:

• Never expose Credentials in public repositories, client-side code, or public documentation;
• Store Credentials using secure methods (environment variables, secure vaults);
• Rotate Credentials periodically or immediately if compromise is suspected;
• Notify us immediately at support@stashproperty.com.au if you suspect unauthorised access.

(b) Anti-Scraping Measures

You must implement reasonable anti-scraping measures in your API Client to prevent unauthorised data extraction or misuse.

(c) Personal Information Protection

If you access Personal Information through the API Products, you agree to protect it through reasonable technical and organisational security safeguards, consistent with applicable privacy laws and this Agreement.

7. Intellectual Property Rights

(a) Stash Property IP

Stash Property retains all intellectual property rights in the API Products, documentation, content, and services, including all copyrights, trademarks, patents, and trade secrets.

(b) Your API Client IP

You retain all intellectual property rights in your API Client and any customisations or integrations you develop.

(c) User Generated Content

By submitting User Generated Content to Stash Property, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, and worldwide licence to use, reproduce, modify, and distribute such content for the purposes of improving the API Products and operating our business.

8. Limitation of Liability

(a) Liability

We shall not be responsible for any loss, destruction or unauthorised alteration of Your Data, except to the extent that we cannot exclude liability for such loss, destruction or unauthorised access to or alteration under Applicable Law. Neither party is liable to the other party for any indirect, special or consequential damage or loss, including for loss of profits, loss of business opportunity, loss of benefit, loss of goodwill, loss of use, loss of revenue, loss and/or corruption of data, loss of savings, regulatory fines imposed or loss of reputation and whether arising in contract, tort (including negligence) or otherwise, and whether the loss or damage is foreseeable or not.

To the extent not excluded by this Agreement, a party (the first party) is only liable for loss and damage incurred by the other party as a result of one or more breaches by the first party of its obligations under this Agreement, but such liability is limited, in the aggregate, to an amount equivalent to the total Fees paid or payable during the Initial Term or then current Renewal Period (as applicable).

The Australian Consumer Law may give you certain guarantees in respect of Stash. Where liability for breach of any such guarantee can be limited by Applicable Law, our liability (if any) arising from any breach of those guarantees is limited with respect to the supply of goods, to the replacement or repair of the goods or the costs of resupply or replacement of the goods, and with respect to services, to the supply of services again or cost of re-supplying the services again.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information any time in your Account’s Billing page.

This clause 12 does not:

• apply with respect to any liability that cannot be excluded by Applicable Law; or
• apply with respect to any wilful misconduct, intentional breach of this Agreement or your breach of any provision of this Agreement concerning Intellectual Property Rights.

Other than any non-excludable guarantees implied into this Agreement under the Australian Consumer Law or other non-excludable Applicable Law (if any), all conditions, warranties and guarantees implied in this Agreement are excluded.

Any report, output or data generated by or via Stash (together, Output) is not our professional, financial or other advice. You:

• acknowledge that we do not provide any professional services;
• must obtain all appropriate professional, financial, legal and other advice as applicable before relying on any Output; and
• must not represent (either expressly or impliedly) that any Output is our advice.

You are solely responsible for compliance with your legal, regulatory and other obligations. Without limiting the foregoing provisions:

• you must not rely on Stash for the purpose of complying with your legal obligations; and
• you must not bring any claim against Stash in connection with the accuracy, validity, completeness of any information on Stash, including any Output.

We do not warrant or represent that any information on Stash, including any Output, is accurate, valid, complete, error free or up to date. If we include any links on our Website, that does not constitute any endorsement by us of the linked sites. Use of any linked site is at your sole risk.

(b) Disclaimer of Warranties

Stash Property disclaims all warranties, express or implied, including but not limited to:

• Warranties of accuracy, completeness, or reliability of API data;
• Warranties regarding uninterrupted availability or performance;
• Warranties of fitness for a particular purpose or merchantability;
• Warranties regarding security, privacy, or compliance with your requirements.

(c) Exclusion of Consequential Damages

Neither party shall be liable for special, indirect, incidental, consequential, or punitive damages, including lost profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.

9. Termination

(a) Termination Rights

Stash Property may suspend or terminate your access to the API Products immediately, without liability, if:

• You breach any material term or condition of this Agreement;
• Your API Client or usage negatively affects API functionality or stability;
• Your use of the API Products diverges from your stated Approved Purpose;
• You fail to pay Fees within 14 days of invoice due date;
• Business circumstances or legal requirements necessitate termination.

A party may terminate this Agreement by written notice to the other party (the defaulting party) if the defaulting party is in material breach of this Agreement which is not remediable, or if capable of remedy and the defaulting party fails to remedy the breach within 7 days of written notice of the breach. Either party may terminate this Agreement by written notice to the other party if the other party suffers an Insolvency Event.

(b) Effect of Termination

Upon termination or expiry of this Agreement, you must:

• Immediately cease all use of the API Products;
• Delete or destroy all cached API data from your systems within 30 days;
• Certify in writing upon request that all API data has been deleted.

(c) Survival

Sections 5 (Prohibited Uses), 6 (Data Security), 7 (Intellectual Property), 8 (Limitation of Liability), and 11 (Governing Law) survive termination or expiry of this Agreement.

10. Compliance Monitoring and Audits

(a) Monitoring

Stash Property reserves the right to monitor your usage of the API Products for quality assurance, security, fraud prevention, and compliance purposes. Monitoring may include API call logs, data access patterns, and performance metrics.

(b) Audits

Stash Property may audit your compliance with these Terms upon 10 days’ written notice. Audits typically occur no more than once per year during normal business hours. You must cooperate fully with any audit and provide necessary access to systems and documentation.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Both you and Stash Property accept the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia, regardless of where the API Products are accessed or used.

12. Fair Use Policy

This Fair Use Policy sets out the acceptable usage parameters for the Stash Property API. It is designed to:

• Ensure equitable access to the API for all users;
• Protect the stability, performance, and security of the Stash Property platform;
• Prevent resource exhaustion and service degradation;
• Deter abusive, malicious, or unintended excessive usage;
• Maintain a level playing field among API users.

This policy applies to all users of the Stash Property API, including free-tier, paid, and enterprise subscribers. Stash Property reserves the right to modify these limits or enforce this policy at any time to protect the platform.

13. Rate Limits and API Quotas

(a) Rate Limits by Subscription Tier

The following rate limits apply to API requests (calls per second):

• Free Tier: 5 requests per second
• Standard Tier: 20 requests per second
• Professional Tier: 50 requests per second
• Enterprise Tier: Custom limits (as per Service Level Agreement)

(b) Monthly Data Quotas

Monthly quotas limit the total number of property records or data rows you can retrieve:

• Free Tier: 100 records per calendar month
• Standard Tier: 1000 records per calendar month
• Professional Tier: 5000 records per calendar month
• Enterprise Tier: Custom quotas (as per Service Level Agreement)

(c) Burst Allowance

We permit brief burst periods (up to 30 seconds) where you may exceed your per-second rate limit by up to 50%, provided you return to normal usage immediately. Sustained bursts exceeding these limits will trigger throttling.

14. Data Usage Limits

(a) Data Download Restrictions

You may not systematically download or extract the entire Stash Property database or substantial portions thereof. Bulk data exports must be requested separately and are subject to approval.

(b) Prohibited Data Extraction Patterns

The following practices are strictly prohibited:

• Sequential ID enumeration (querying all properties by incrementing ID);
• Automated scraping with multiple concurrent connections;
• Mirroring or replicating Stash Property data for resale or redistribution;
• Using the API to build competing property databases;
• Querying for personal information solely for unsolicited marketing.

15. Caching and Storage Policies

(a) Caching Guidelines

You may cache API responses to reduce redundant requests, subject to these guidelines:

• Maximum cache duration: 24 hours for most property data;
• You must respect Cache-Control headers returned in API responses;
• Cached data must not be displayed if more recent data is available.

(b) Data Retention Post-Termination

Upon termination or expiry of your subscription, you must delete all cached or stored API data within 30 days. Extended retention requires written permission.

16. Bandwidth and Query Complexity

(a) Bandwidth Limits

Daily bandwidth limits prevent excessive data transfer:

• Free Tier: 1 GB per month
• Standard Tier: 10 GB per month
• Professional Tier: 50 GB per month
• Enterprise Tier: Custom limits

(b) Query Complexity

Complex queries that require significant processing resources may incur additional costs or rate limiting. Examples include:

• Queries returning >10,000 records per request;
• Multiple simultaneous JOIN operations;
• Complex spatial or geospatial queries.

17. Concurrent Connections

The following limits apply to simultaneous API connections from a single API Key or IP address:

• Free Tier: 1 concurrent connection
• Standard Tier: 2 concurrent connections
• Professional Tier: 5 concurrent connections
• Enterprise Tier: Custom limits

Exceeding these limits will result in additional requests being queued or rejected (Too Many Requests).

18. Abusive Behaviour Detection

Stash Property monitors API usage for signs of abuse, including but not limited to:

• Sudden spikes in API call volume inconsistent with normal usage;
• Repeated requests using the same parameters or sequential IDs;
• Requests from multiple IP addresses using the same API Key;
• Failed authentication attempts or expired Credentials;
• Patterns consistent with bot activity or data harvesting;
• Resource exhaustion or denial-of-service attempts.

Upon detecting such behaviour, we may immediately throttle, suspend, or terminate access without prior notice.

19. Rate Limit Enforcement and Throttling

(a) HTTP Response Headers

API responses include rate limit information in HTTP headers:

• X-RateLimit-Limit: Maximum requests allowed in the current window
• X-RateLimit-Remaining: Requests remaining in the current window
• X-RateLimit-Reset: Timestamp when the rate limit resets

(b) Throttling Strategy

When you approach or exceed rate limits, we apply progressive throttling:

• 80% of limit: Requests begin experiencing slight delays (added latency)
• 100% of limit: HTTP 429 responses returned; requests queued
• Sustained overages: Account may be suspended temporarily or permanently

(c) Backoff Strategy

When receiving HTTP 429 responses, implement exponential backoff with jitter:

• Initial backoff: 1 second
• Max backoff: 60 seconds
• Do not use fixed retry intervals or implement polling without jitter.

20. Account Suspension and Termination

(a) Temporary Suspension

We may temporarily suspend API access (24-72 hours) for:

• Exceeding rate limits consistently over multiple days;
• Suspected but unconfirmed abusive behaviour;
• Security concerns that require investigation.

(b) Permanent Termination

We may permanently terminate API access for:

• Repeated violations of this Fair Use Policy;
• Confirmed abusive, malicious, or illegal behaviour;
• Causing material harm to the Stash Property platform or other users;
• Breach of the Stash Property API Terms and Conditions.

21. Appeals and Dispute Resolution

(a) Appeal Process

If your API access is suspended or terminated, you may appeal within 14 days by:

1. Emailing support@stashproperty.com.au with:
2. Your API Key and account details
3. A description of your use case and why you believe the suspension is in error
4. Commitment to future compliance with this policy

(b) Appeal Review

Our Compliance Team will review your appeal within 5 business days. We may:

• Reinstate your access with a formal warning
• Reinstate access with reduced rate limits as probation
• Maintain the suspension pending further investigation
• Deny the appeal and confirm termination

(c) Probation Terms

If your access is reinstated on probation, you must comply with these terms for 30 days:

• Reduced rate limits (50% of your normal tier) for 30 days
• Daily usage monitoring and reporting requirements
• Further violations will result in immediate permanent termination

22. Monitoring and Compliance

(a) Usage Monitoring

Stash Property continuously monitors API usage to:

• Detect and prevent abusive behaviour
• Maintain platform stability and performance
• Identify opportunities for product improvement
• Ensure compliance with Terms and this Policy

(b) Usage Dashboards

API dashboards provide real-time visibility into your usage, including:

• Requests per second and per day
• Data rows retrieved (quota usage)
• Bandwidth consumption
• Error rates and response times

(c) Notifications

We will email you at 75%, 90%, and 100% of your monthly quota. Suspension notifications will include details of the violation and appeal process.

23. Best Practices

To ensure optimal API performance and compliance, we recommend:

(a) Implement Client-Side Caching

Cache property data locally to reduce redundant API calls. Respect Cache-Control headers.

(b) Use Pagination

Fetch large result sets in pages rather than requesting all records at once.

(c) Implement Exponential Backoff

When receiving rate limit responses (HTTP 429), retry with exponential backoff and jitter.

(d) Monitor Your Usage

Regularly check your usage dashboard and set up alerts for quota thresholds.

(e) Design for Resilience

Build fallback mechanisms and error handling for rate limit scenarios.

(f) Communicate Rate Changes

If your legitimate use case requires higher limits, contact support@stashproperty.com.au.

(g) Use Webhooks

Instead of polling the API repeatedly, use webhooks to receive real-time notifications of data changes.

General Provisions

This Fair Use Policy is complementary to the Stash API Terms and Conditions. In case of conflict, the Terms take precedence. Stash Property reserves the right to modify rate limits, quotas, and enforcement policies at any time with 14 days’ notice. Changes will be communicated via email and published on our developer portal. If you have questions or believe these limits are insufficient for your legitimate use case, please contact support@stashproperty.com.au.

24. Contact Information

For questions, support, or inquiries regarding these Terms or the API Products:

• Email: support@stashproperty.com.au
• API Documentation: https://stashproperty.com.au
• Website: https://www.stashproperty.com.au

General Terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and Stash Property regarding the API Products and supersede all prior negotiations, understandings, and agreements.

Stash Property may update these Terms at any time by providing notice to you via email or by posting updated Terms on our website. Continued use of the API Products following such notice constitutes your acceptance of the updated Terms.

Last Updated: July 16, 2026